Springfield family upset with mistaken bond raid

http://www.joplinglobe.com/local/local_story_313103024.html?keyword=topstory

Springfield police are now having to investigate why a bond raid was done on the wrong house, stunning a couple (Allen and Roberta Cox) and there three children. It is stated that the bail bonds agents were dressed like the swat team. They stormed the house with guns drawn, demanding the whereabouts of Andrew J. Hegger. Andrew J. Hegger had escaped from a Eureka jail while he was waiting for trial on DWI charges. The Coxes stated that not only were the agents guns pointed at there children, but Allen Cox is seeking medical attention for a possible fractured rib.
I would like to know how something like this happens. I understand going in to get the suspect, but don't you think that the agents involved would have made a positive identification of some sort before they raided the wrong home, scared the wrong children and hurt the wrong man. I would be pressing some major charges if I were the one in that position.
The reason that I say that, is, if it were anyone but agents (of any level) they would already be in jail with charges pending. Either way it is still breaking and entering, assault with a deadly weapon and endangering the welfare of children.
This is why so many people think so badly of law enforcement, and these men were not even law enforcement, they were and are still bail bonds men.